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Our employees are at the heart of our business. We recognise that it’s our people that make us different, and we strive to recruit, retain, engage & develop the best. We continue to encourage our unique & supportive culture, which we believe sets us apart from other housebuilders. We were named a Top 50 UK employer by Building magazine, where we were noted for our employee retention, leadership and overall employee satisfaction. We continue to grow and on an average day we have just over 1,800 people on our sites or at head office.
We continue to cultivate our unique and supportive culture even in periods of change and growth. The success of our culture is evident from our ongoing levels of employee retention and our employee satisfaction survey results. Employee retention is currently 89 per cent, something we are proud of and work very hard to maintain.
Our sales team has a comprehensive knowledge of all our developments. They have the experience to offer our customers the best possible home that’s right for them. Wether you’re buying for yourself or buying to rent; our sales team can show you what Telford Homes can offer you.
Our Customer Relations team will answer any questions you have from exchange to the day you get your keys. They are here to make sure the buying process is as smooth as possible.
Our dedicated customer service team spend up to 80% of their time on site, undertaking quality control checks throughout each and every apartment during construction to ensure consistently high standards of finish and function. Right up until completion, the team are spending time with buyers, carrying out pre-completion inspections. On handover day they complete handovers and demonstrate working features with owners or their tenants. Even after you’ve moved in our team will continue to be there for you, to make sure you’re happy.
Chief Executive Officer, Trammell Crow Company
Chief executive officer (MA (Econ), ACA)
Chief financial officer (BA (Hons), ACA)
Group Managing Director (FRICS, ICIOB)
Group Land & Planning Director (BA (Hons))