About Customer service - Telford Master

About us

Unrivalled customer service

Satisfaction guaranteed

The Telford Homes brand is about consistent delivery of high quality, desirable new homes supported by dedicated customer service, providing the perfect balance of product finish and service excellence. 99% of surveyed customers in 2018 who took ownership of a Telford Homes property would recommended us to their friends and family.

Dedication & quality

No stone left unturned

Our dedicated customer service team spend up to 80% of their time on site, undertaking quality control checks throughout each and every apartment during construction to ensure consistently high standards of finish and function. Right up until completion, the team are spending time with buyers, carrying out pre-completion inspections. On handover day they complete handovers and demonstrate working features with owners or their tenants.

Knowledge & support

Here for you

Each customer service team member has a detailed knowledge of every Telford Homes development, so any contact point will be able to offer advice and answer most questions. For the first two years, we also provide a 24/7, 365 days a year free emergency service, to ensure there is always someone to help with any urgent problems that may arise out-of-hours.

Landlord support

Rent-out with ease

Up to 65% of Telford Homes’ customers buy with renting-out in mind at some stage. We have local contacts with reputable letting and management agencies, furnishing specialists, and our own tenants induction service that can support you with all of this.