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The Telford Homes brand is about consistent delivery of high quality, desirable new homes supported by dedicated customer service, providing the perfect balance of product finish and service excellence. Telford Homes has a 89% recommended developer rate attributed through Homeviews.
Our dedicated customer service team spend up to 80% of their time on site, undertaking quality control checks throughout each and every apartment during construction to ensure consistently high standards of finish and function. Right up until completion, the team are spending time with buyers, carrying out pre-completion inspections. On handover day they complete handovers and demonstrate working features with owners or their tenants.
Each customer service team member has a detailed knowledge of every Telford Homes development, so any contact point will be able to offer advice and answer most questions. For the first two years, we also provide a 24/7, 365 days a year free emergency service, to ensure there is always someone to help with any urgent problems that may arise out-of-hours.
At Telford Homes, we follow the New Homes Quality Board Code of Practice. This is a rule book that all Home Builders have to follow and adhere to with their marketing, selling and aftersales care, ensuring the highest standards are in place for our buyers and residents.
You can download and read the New Homes Quality Board Code of Practice here.
For any further information on the New Homes Quality Board Code visit consumercode.co.uk.