Telford Homes excels in Customer Service for second year running
Telford Homes has achieved 99 per cent for its level of customer service for the second year running, becoming one of the highest rated builders in the Customer Satisfaction Survey. The annual survey was conducted by In-House, the specialist Customer Service Research Company, and included a variety of the UK’s large and mid-sized house builders.
In-House is a member of the European Society for Opinion and Market Research and provide the largest independent benchmarking. The surveys focus on gathering detailed customer comments via telephone interviews and online channels.
Buyers that took part in the survey commented that Telford Homes made them feel “special” as they were “very proactive in getting in touch and pleasant to deal with”. Comments also stated that it was obvious that the team was proud of its high-quality developments, which are situated across central London in areas such as Stratford, Bermondsey, and Canary Wharf.
David Campbell, Group Sales and Marketing Director, Telford Homes, comments: “We pride ourselves on delivering excellent and proactive customer service for our buyers and residents. All staff undergo an extensive training programme to ensure they offer a seamless service to help our clients through what is likely to be one of their most significant purchases. To achieve 99% satisfaction for the second-year running is testament to our customer service team’s hard work and demonstrates the pride that they have in taking care of our clients.”