Customers Start Here

The team will be able to answer any queries or help with any problems you have with your property.

I thought that it was a good service from start to finish. They made me feel good about moving and I was sent all the information that I requested. Resident at Queen Mary’s Gate, E18

Latest Completion Updates

Stratosphere Tower

Ready to move into now

Brookmans Manor

Ready to move into now

Bermondsey Works

Ready to move into now

Manhattan Plaza

Ready to move into now

Stratford Central

Autumn / Winter 2018

The Liberty Building

Winter 2018 / Winter 2019

City North

Autumn 2019 / Winter 2020

Bow Garden Square

Autumn 2018 / Winter 2019

New Garden Quarter

Summer 2019

Frequent Questions

What is the consumer code and how does it affect buying a new home?

The NHBC has decided that it will require all of its registered builders and developers to adopt the Consumer Code with effect from 1st April 2010. This code for Home Builders came into force on the first April 2010, as a condition of registration with NHBC, which is the body who provides warranty insurance for all Telford Homes homes. The code sets mandatory requirements that all home builders must meet in their marketing and selling of homes and the after sales customer service.

The purpose of the Code is to ensure that Home Buyers are;
treated fairly;
know what service levels to expect;
are given reliable information upon which to make their decisions; and know how to access speedy, low-cost dispute-resolution arrangements if they are dissatisfied Telford Homes Plc accets and adheres to the principles and conditions of the code and are dedicated to providing the highest standard of service to our customers. To find out more information in this regard or to download a copy of the code please visit

What is involved in buying properties 'off plan'?

Telford Homes properties are normally available to reserve 'off-plan', i.e. from the earliest stage of the development cycle. Although there will be no show home to view in these circumstances, accompanied visits to the sites and to finished properties on earlier developments can usually be arranged if necessary. The main benefit of buying off-plan in the early stages is the opportunity to secure property at the most competitive price, with the guarantee that the price is fixed from exchange of contracts until completion. Any capital growth in the meantime is accrued by the buyer.

How soon do you need to get a solicitor involved in your purchase and what is the procedure up to the point of exchange.

A solicitor should be appointed at the time of a reservation being agreed with Telford Homes. Your instruction to the solicitor to act for you should be confirmed verbally and in writing and any monies required on account should be paid straight away. If you are arranging finances at this stage, make sure that you have taken advice and got a mortgage application underway. Arrangements should be made for your deposit (less reservation fee) to be transferred to your solicitor in cleared funds by the exchange due date. An appointment with your solicitor to present your proofs of identity (required by law), go through the documents and sign contracts in readiness to exchange will also be required.

What security do customers have regarding the 10% exchange deposit?

Firstly all deposits up to 10% are bonded from the moment of contract exchange under the NHBC warranty which covers all Telford Homes new properties. Secondly, the NHBC will personally inspect all homes on build completion before agreeing to issue their 'final certificate' approving the structural and finished quality and required by the council of mortgage lenders. Thirdly, buyers' solicitors will ensure that all contractual obligations (agreed before contract exchange), are fully met before transferring completion monies.

How are customers kept informed of progress towards the completion of their properties?

At the time of reservation, we will provide an anticipated completion date. As build progresses, customers will receive written updates as the programme becomes more certain. Roughly two weeks before notice to complete is served, a member of the Customer Service team will call to inform you of the anticipated date that notice will be served and to make arrangements for you to visit and inspect the property prior to notice being served. Telford Homes' solicitors will issue notice to complete upon receipt of the NHBC final certificate and legal completion will be due 10 working days thereafter. At any time between written updates, the Sales or Customer Service Departments can be contacted on 01992 809800 and will be pleased to provide a personal progress report on any specific property. Also development bulletins will be posted on the website under the customer service section.