Customer Service


It's a combination of a high quality product, good value for money and great
customer service. Purchaser at Bow Garden Square, E3

They communicate well and they come over as being efficient and well organised. We bought other new homes from other developers and the experience with Telford Homes was much better than some other ones and we've had 4 or 5 new homes. Purchaser at The Liberty Building, E14

They sent a monthly update during the build and photos and things. Then, they were quite flexible. I wanted to have a look at it when I was up in London. They were able to accommodate me at a time that was convenient to me. Purchaser at The Liberty Building, E14

We have bought apartments from several of the top developers, we don't go near them unless they have a great track record, my experience with Telford Homes is that they are the best that we have dealt with. Purchaser at The Liberty Building, E14

There was constant communication, updates and emails. Also, the virtual image was very helpful. When you are looking at the living room you feel you are in the living room. Purchaser at Bermondsey Works, SE16

I moved in and loved the apartment, loved the building and Telford Homes have been amazing. They took such great care of us Purchaser at Vibe, E8

So we've dealt with quite a lot of people at Telford Homes and we've bought lots of homes off plan but they've been the best ever, very responsive. Purchaser at Vibe, E8

I was pretty impressed with Telford Homes, especially Joe who was handling the after care and I don't think we've had anything that hasn't been addressed within three or four days so a big thumbs up! Purchaser at Vibe, E8

A lot of the new builds can be quite boxy and boring, whereas this is more interesting... It's great to be living in a community. Purchaser at Hackney Square, E9

It was a good process, the flat is well built and it is everything you want from a developer. Purchaser at Bermondsey Works, SE16

When you needed to ask a question, someone was always available. They always keep you updated about the progress. You always get a quick reply. Purchaser at Bermondsey Works, SE16

The communication. The regular, clear and concise contact. The process of buying and the quality of the finish. They made everything very easy. Purchaser at Bermondsey Works, SE16

The homes are very affordable and they give attention to detail and care about the customer; they were very good to deal with. Purchaser at Bermondsey Works, SE16

I have always been a fan of them and this is my 4th purchase. Purchaser at Bermondsey Works, SE16

If I have a friend looking for apartments, I would recommend them. I like the location and the quality of the apartment.The service is efficient; the entire process is smooth. Purchaser at Manhattan Plaza, E14

The Telford Homes brand is about consistent delivery of high quality, desirable new homes supported by dedicated customer service, providing the perfect balance of product finish and service excellence.

Our dedicated customer service team spend up to 80% of their time on site, undertaking quality control checks throughout each and every apartment during construction to ensure consistently high standards of finish and function. Right up until completion, the team are spending time with buyers, carrying out pre-completion inspections. On handover day they complete handovers and demonstrate working features with owners or their tenants.

Each customer service team member has a detailed knowledge of every Telford Homes development, so any contact point will be able to offer advice and answer most questions. For the first two years, we also provide a 24/7, 365 days a year free emergency service, to ensure there is always someone to help with any urgent problems that may arise out-of-hours. Unforeseen items such as heating failure or door access problems are therefore swiftly remedied.

Up to 65% of Telford Homes’ customers buy with renting-out in mind at some stage. Local contacts with reputable letting and management agencies, furnishing specialists and our own tenants induction service can all support you in this business. This (with proven yields and high occupancy levels over recent years) may well be why 100% of surveyed customers in 2017 who took ownership of a Telford Homes property would recommended us to their friends and family for the second year running.

ICS Member Logo 2015 Gold Award for customer service 2019

Contact Details

Head Office Address

Telford Homes Plc
Telford House, Queensgate, Britannia Road,
Waltham Cross, Herts, EN8 7TF

Customer Relations Details

Contact our Customer Relations team who will answer any questions you have from exchange to the day you get your keys:
+44 (0)1992 809 800

Customer Service Details

Contact our Customer Services team for all enquiries after you have moved in:
+44 (0)1992 703 703

General enquiries

Tel: +44 (0)20 3538 3287

Out-of-hours enquiries

Tel: +44 (0)345 117 0691