Customer Service


I moved in and loved the apartment, loved the building and
Telford Homes have been amazing. They took such great care of us Purchaser at Vibe, E8

So we've dealt with quite a lot of people at Telford Homes
and we've bought lots of homes off plan but they've been
the best ever, very responsive. Purchaser at Vibe, E8

I was pretty impressed with Telford Homes, especially Joe who was
handling the after care and I don't think we've had anything that hasn't
been addressed within three or four days so a big thumbs up! Purchaser at Vibe, E8

A lot of the new builds can be quite boxy and boring, whereas
this is more interesting... It's great to be living in a community. Purchaser at Hackney Square, E9

It was a good process, the flat is well built and it
is everything you want from a developer. Purchaser at Bermondsey Works, SE16

The Telford Homes brand is about consistent delivery of high quality, desirable new homes supported by dedicated customer service, providing the perfect balance of product finish and service excellence.

Our dedicated customer service team spend up to 80% of their time on site, undertaking quality control checks throughout each and every apartment during construction to ensure consistently high standards of finish and function. Right up until completion, the team are spending time with buyers, carrying out pre-completion inspections. On handover day they complete handovers and demonstrate working features with owners or their tenants.

Each customer service team member has a detailed knowledge of every Telford Homes development, so any contact point will be able to offer advice and answer most questions. For the first two years, we also provide a 24/7, 365 days a year free emergency service, to ensure there is always someone to help with any urgent problems that may arise out-of-hours. Unforeseen items such as heating failure or door access problems are therefore swiftly remedied.

Up to 65% of Telford Homes’ customers buy with renting-out in mind at some stage. Local contacts with reputable letting and management agencies, furnishing specialists and our own tenants induction service can all support you in this business. This (with proven yields and high occupancy levels over recent years) may well be why 99% of surveyed customers who took ownership of a Telford Homes property would recommended us to their friends and family for the second year running.

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Contact Details

Head Office Address

Telford Homes Plc
Telford House, Queensgate, Britannia Road,
Waltham Cross, Herts, EN8 7TF

Customer Relations Details

Contact our Customer Relations team who will answer any questions you have from exchange to the day you get your keys:

Customer Service Details

Contact our Customer Services team for all enquiries after you have moved in:

General enquiries

Tel: +44 (0)20 3538 3287

Out-of-hours enquiries

Tel: +44 (0)345 117 0691